Client Type: Multi-location Med Spa
Established multi-location medical spa with 3 locations in metropolitan area, serving 2,500+ active patients with focus on non-invasive aesthetic treatments.
Stagnant revenue growth for 18 months with declining patient retention rates across three locations.
Phase 1: Comprehensive operational audit and staff assessment. Phase 2: Implementation of standardized protocols and training programs. Phase 3: Technology integration and patient experience optimization. Phase 4: Performance monitoring and continuous improvement.
Implemented comprehensive operational optimization strategy including staff training, technology upgrades, and patient experience improvements.
Achieved 35% increase in year-over-year revenue and 50% reduction in staff turnover.
35%
50%
92%
28%
Senior Strategic Consultant
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